Sunday, May 31, 2015

Angry Customers - What Can We Do With Them

"You are the worst company I have bought from!" - writes the client. Oops, boss! What should I write back? 

It is very hard to select words when some of your customers is angry and complains about your company. Read more for an insight into it.

All is well when it ends well. And until it ends be sure not to panic; no matter how bad it looks. Your customers only want you to do your best when they complain. They can see things that you might miss and every complaint will give you insight on how to improve your business. Here are some tips of handling with complains:

Be empathetic and come them down - which means that you should acknowledge the person's feelings (you don't have to agree with them to do that). In the NLP practices this is called "to build rapport". For example, you can say: "I understand how upsetting that might be..."

Do not defend yourself - you will surely want to say something to defend yourself - don't! Getting defensive will never help. The issue is not about who is right, it is about helping a disappointed customer and keeping their repeated purchases.

Take responsibility - no matter whether you are guilty for the complaint or not, you still represent your company. Therefore, you should take the "blame". By doing that, you emphasize the company's trustworthiness and reliability. If you can't handle the issue alone, be sure to hand the customer off in a classy manner.

Make commitments - only that way the customer is assured that something will be done in a precise time interval. You have to state your actions clearly, for example: "Our team will come to your place tomorrow at 15:00".

Make some offer before they ask for refund - that's what most of your customers say in cases of dissatisfaction: "We want our money back". But that is the least you want, because it leaves your customer disappointed in your company. You will have to be cleverer and offer them something of a value for their trouble and time before they ask a refund.

Do more - every company can do things the regular way. We are sure you can come up with something more. After all, the complaining customer only wants you to be better, and you can use this interaction to prove that you can.

Walk the talk - make sure to do what you have promised.

Follow up - check back with them after some period. Phone them up or e-mail them and ask if they need anything else and if the arrangement you made works properly. That way you show them that you care and can also trigger word-of-mouth referrals.

At the end, let's use the statistics as a guide: it shows that about seven out of ten complaining guests will do business with you again if you resolve the complaint in their favor.


Thursday, May 28, 2015

6 Powerful Tips to Creating Testimonials That Sell Your Products Fast

There are many ways to market a product or a service and providing the potential clients and customers with testimonials is one of the best ways to market.

The power of testimonials can never be underestimated. People, especially nowadays, will only purchase products or avail services which have been referred to them by people whom they know. But most of the times, this is not an option that is in the hands of the business owner, he has to do the next best thing, which is to get testimonials from his past clients.

Testimonials are living statements from past customers or clients which states that they were satisfied by the product or service. Every business must have testimonials to be able to stand out in the ever crowded markets.

There are many benefits of having testimonials. Here are some of them.

Testimonials appease the target market

Testimonials usually lessen the doubts of the target market. There are a lot of scammer and con artists nowadays, and this has turned the market into a fearsome one. Credible testimonials provide security to the people who are eyeing at a certain product or service. The provision of testimonials gives people a much more relaxed attitude towards a product or service.

Testimonials assure quality

Aside from confirming the existence of a business and lessening doubts, testimonials provide assurance to potential customers and clients of the quality of the product or service. The fact that they took time out to be able to write testimonials about the product reflect their levels of satisfaction towards the product/service.

Testimonials give advantage

Credible testimonials provide a competitive advantage for the product/service. There are many products and services out there and one of the ways to stand out from the rest is the use of credible testimonials.

There are many types of testimonials. Testimonials are usually categorized according to the source. Here are a few examples:

a) Testimonials from satisfied customers

This is probably the most effective type of testimonial. Nothing beats a testimonial from a satisfied customer because it is a picture of what the product/service is all about.

b) Testimonials from experts

Experts can be credible sources of testimonials.  If a renowned dermatologist writes a testimonial for a beauty soap, it will surely help in boosting its sales, wouldn’t it?

c) Testimonials from celebrities

In a world that is run by mass media, celebrities have become powerful sources of testimonials. Today, even infomercials are infested by testimonials from celebrities.
People may think that getting testimonials from celebrities will cost a lot, but if it’s a real testimonial, celebrities may even waive their talent fees.

There is much more to making a testimonial an effective tool for marketing than gathering them.  Good testimonials are the ones which can be compressed into a few catchy words. “I lost 20 pounds in two weeks time!” is an example of an eye-catching testimonial. However, one must never rephrase or edit what the client had said. How to get the right kinds of testimonials will be discussed later.

Credible testimonials should also contain the complete attributes of the people who gave them. Their titles, location and age should be included whenever possible.

Visual appeal will also be a great help in using testimonials. If the clients are willing, one must insist in taking photographs or videos for their testimonials.

So how does a business owner get started with the whole testimonial thing?

Here are some steps on how to archive testimonials.

1. Before anything else, only products/ services with outstanding quality deserve testimonials, so one must make sure that his product/service possesses exceptional quality.

2. Ask the help of your customers. One must be able to communicate to his customers his need of getting their testimonials. If they are really satisfied with the product/service, they would be more than willing to participate.

3. Interview your customers. Ask them about what they like about your product/service, why they chose your product and other questions like these.

4. Ask them if they are willing to make a written testimonial. You can offer to make the testimonial yourself based on their responses during the interview but the testimonial is still up for their approval. You might want to make the wordings catchy and let them approve the testimonials.

5. Ask them if you could record the testimonial using a tape recorder or video cam. A video testimonial is better, but of course, many people are camera-shy and this can be a limited option for most.

6. Choose the best testimonials. Use the best ones so as to maximize the benefits that your product can get from the testimonials.

Testimonials are very powerful and this is the reason why every business should have them. They provide assurance and security and reflect the real essence of a product or a service.

Friday, May 22, 2015

Before Going Into Business

1. Why should there be anyone would do business with you?

This could be the very first question that you must ask yourself before anything else. You got to demand yourself to an answer to this. Why the heck on earth would anybody pay for this “Junk” you’re selling? Yup, “Junk”, as I phrased it. It doesn't matter how good your product is to be, to the eye of others, it’s just another piece of product in a sea pool of other similar products.

So, still be very proud of your product or service? Truly you’re 100% proud of it? You truthfully and deeply believe people would be dumb by NOT buying from you?

Well…you passed the first barrier! You’re ready to start go to next stage.


2. The basic business needs 3 things: Lawyer, CPA, and Creative or crazy fellow, which could very well be you.

Almost every business gets themselves for the first two. It’s understandably so. Good creative person are really hard to find, hard to manage, and you’ll never sure of what you’re paying for.

Every established and sizable business knows the creative side plays a heavier weight than the lawyer and CPA. CPA’s and lawyers can help you when you are up there. But at the early stage when your business is still an infant, your business live or die depending on it’s business branding activities in areas like business identities, logos, marketing campaign, advertising copy and  business slogans.

Now, are you NUTS enough? Have people been calling you NUTS?
If so, you are ready for the next stage! Do give yourself a “Cheers”!


3. Singing for Your Own? You Got To Promote Yourself In Every Possible Way.

Do all of them. Yes, Do whatever possible to get your business name to be up there! Get your Business Brand being noticed by others. There more the merrier!

Business can just comes and go so fast before anybody could hears of them. People are busy, what do they care? They don’t care about you and your business. Why should they care? Get serious. Do everything you can possibly and reasonably afford to do. But beware; you must not mislead others because it’ll backfire quickly enough to wipe your business off.

Do you “Sing for your own self”? Then you’ve passed! Move on to next stage…

4. Big Decision: Could You Win The Competition.

It’s very likely that you’re entering a crowded business market when you first started. Take a hard and closer look at what other fellows are doing; what your competitors are doing right now could affect your business greatly.

At this stage, you got to decide: Are you going for “Head to Head” fight? Competing on better quality? Crazier pricing strategy? Extra Mile Service Level? Better Marketing Campaign? or what else? Or you would avoid all that, and create you own niche, where you are the leader?

If you decided to be offering the same or very much similar product at the same price, but your marketing materials doesn't look half as good as your competitors…hey, you’re in deep trouble! If you’re charging half compare to others, then it’s still alright to “Look” cheap, simply because you are the “Cheaper” alternative where people are looking for.


5. Marketing is basically just a matter Perception.

”Perception” is just another fancy word for thoughts. The thought by the public has in mind all about you and your “Good” or “Bad” business. Good salesmen control the perception more on personal level like putting on neat suit, very nice smile and sincere voice, firm handshake…etc.

And your business marketing campaign need to strive to achieve equivalent level of effects. And it needs to be at a more abstract level by means of having an attractive Business Name, Eye Catching Business Graphics, Professionally dressed-up staff. Any things that just might seduce and persuade a potential visitor to become a paying customer.

6. Your Business Identity; Your Business Equity.

The Business Name, the Logo, the projected Business Look, the public’s perception, recognition, or even affection if there is; these are critical to business success. Big businesses routinely pay big buck like million dollars for these aspects for the business.

Your Business Identity must be well organized to target at desired market. It’s what termed as the “Face” side, the side which public always sees first. Work on refining it so it works wonders. Improve it to get better and even better, and then protect it, and treasured like your beloved!

Yup, there are so many people who just bought a ready business. But every time they run a new marketing campaign, they tend to fall into trap of projecting a different business image and look. Really, don’t ever make such mistake like an amateur.

Consistently stick on to the business branding strategy that your have chosen on the very early stage. This is your Business Equity. By keep changing the business look, you’ll get the public confused, and worse still if they see that you don’t even have the basic respect for your business identity.

Don’t destroy the business equity; you need to be utmost concerned with your business image to the public. It has its own personality. It has to stand out from the rest. It has to send clear signal to the targeted market: “Here We are, Come To Us”, “Get Us Today”.


Do Love Your Business, just like you love yourself.


Tuesday, May 19, 2015

Advantages of Writing e-Books

Writing e-books can be a more cost effective means to promote your work while being environmentally friendly in the process. If you are meaning to make a name for yourself as a writer, then perhaps writing e-books is something you might like to try.

If you have had no luck in the pieces you have been sending to publishers in the past, you can keep trying other publishers until one of them notices your talent and decides to publish you. However, in the meantime, you can start writing e-books and distributing them online. This way, you will be able to reach your audience even if you have not gotten your book to the printers yet. True enough, the market for e-books is not as significant as the readers for traditional paperback and hardbound books.

However, writing e-books will give you the chance to gather constructive criticism from e-book readers and this in turn will help you polish your work and may help you eventually get the attention you deserve from publishers. This means savings on your part because having to print your book yourself can be quite expensive. If you write and distribute e-books instead, it will barely cost you anything.

Plus, it costs the environment less because you won't be cutting down trees to write e-books. Cutting down trees from uncertified forests as we know contributes to our already growing problem with Climate Change. The carbon dioxide accumulated by trees in its lifetime is released back into the atmosphere at the event of their death.

What's more is that, writing e-books is easy. You do not have to be a super technical person to do it. You can just write your book in a normal program like Microsoft Word and save it as a PDF file, which most e-book reader programs will readily open. Once you are set with writing e-books, you can join e-book forums and distribute your work there while communicating with your possible readers there for comments and such.

Before anything else though, after writing e-books and before distributing them to online business, do take the time to protect your intellectual property rights by registering your work in the relevant government agencies. This will take some time, effort and money for fees, but this step in the process is quite important. After all, once your e-book is distributed online, there will be nothing to stop unscrupulous individuals to plagiarize your work.

Imagine this: you finally see your work published on the shelves, selling like hotcakes but the one getting the fame and glory is someone else who has stolen your work for his or her own. So taking the time to get your work registered is a necessary step to ensure that you continue writing e-books successfully.

Proper risk management is an essential foundation of becoming successful. If you follow these simple steps needed for writing e-books then chances are you might be able to begin to establish yourself as a writer. You may not have the large base that traditional paperback books enjoy, but you have to start somewhere.

Also, you just never know who will be able to read your work. The world wide web is vast and who knows-maybe someone important or beneficial to your success as a writer will come across your work and give you the break that you need.

Saturday, May 16, 2015

8 Important Elements for Small Business Web Sites

Key visitors to your commercial pages include web robots that crawl the internet and catalog your content. Having proper HTML source code, plus the right combination of text and graphic presentation, is just one secret to success. Proper code may mean higher robot ratings, and the "look" is equally important. Once a new prospect finds your web site, you have 5 seconds to get them to stay.

As a small business web site owner, you may have asked "Why don't we get any hits?". Did you know web pages can load and appear correct with improper or deprecated HTML code? A browser may ignore your mistakes, and display what it thinks you meant, and it may look great. Web robots may not be as forgiving.

Following is a list of 8 basic elements for good search engine placement that need to be considered in your design and web site promotion. For details on code issues from the worldwide authority, visit the World Wide Web Consortium to view DOCTYPE and other quality standards.

1. DOCTYPE Statement
2. Page Title
3. Proper HTML Code
4. META Description
5. META Key Words
6. First Paragraph of the Home Page
7. An Extra Page of Just LINKS
8. Backlinks (Links to your pages)

These 8 key items are either missing or poorly designed in 85% of all web sites. Some search engines may only list the other 15% in their directories. In other words, as few as 15% of the 6 billion web pages online ever make it into some search engines. Even worse, there are mistakes that may result in your page being blacklisted, and the search engine web crawlers may never come back to see if it's corrected. This could explain why you "never get any hits".

Web sites can be simple and professional without using fancy software to create your pages. Veteran programmers hand code and many create the HTML in NotePad. Web authors who choose to use flash, frames, or the latest software may be losing a significant portion of new visitors (customers) because the visitor may lack the technology or newest version of browsers. If they are turned off and leave without giving your site a fair viewing, it could mean lost profits.

Most designers use prepackaged software to create web pages. If the software leaves out any of the key elements, the code is hidden, and you'll never know your site was not optimized for search engines. The designer may not know, or care, about these items as long as the page looks attractive. Note: Search engine algorithms vary by company, so some elements such as "an extra page of links" may not be as important today with some search robots.  Backlinks refer to marketing your site and getting other web sites to link to yours.

Finally, business visitors want information. They do not visit your home page to be entertained. Most have a need (problem) and want a fast answer (solution), so designs should be created to minimize the use of music or video unless that's your core business.  Anything that distracts from a positive first impression may violate my "5 Second Rule".


Monday, May 11, 2015

5 Tips For Closing That Consulting Deal

There are several reasons why consultants ultimately lose deals they should have won. Unless your portfolio is poor, consultants lose contracts because they either didn't listen or they didn't speak effectively to convey what services they could offer, that would help the client reach their goals. Here are a few tips to help you sell your services.

Every consultant feels that if there is anything that they do well, its talking the talk. Effective speaking is more of an art than a science. If you cant effectively convey how your services are going to help the client, you wont get the contract.

Reflect Before You React
Its human nature to say the first thing that comes to our mind when we're asked a question. Take a moment to think of what answer is best for the client. It will show that you put thought into your work and don't just plow ahead. Your clients will appreciate that.  Your best reaction is not always your first reaction.

Keep It Simple Superstar
Just because you know the ins and outs of your business doesn't mean that your client will. Speak to them on their level, not yours. Keep the conversation simple and get straight to the point. If your client understands what you can do for them, they are more likely to hire you. If you try and dazzle them with industry speak, you'll lose them, and lose the contract.

You may find that if you are speaking to a perspective client on the phone, stand up. For many people, standing makes them get straight to the point.

Let the Client Talk
If you want to learn how to best position yourself, find out exactly what the client wants and ask questions to home in on what their needs are. By asking questions, you gain a better understanding of how you can help the client, and the client feels that they are part of the solution.  This gives you a chance to reflect on what you can offer your prospective client.

A Little Enthusiasm Goes A Long Way
Your client feels passionate about what they do, and if you show that you are passionate and enthusiastic about providing them the solution they want, you'll get the client onboard. Enthusiasm will open many doors for you.

Lets Get Personal
It takes experience and a watchful eye, however, if you show your client that they are more than just another big deal for their portfolio you will learn how to best work with them.  Treat all clients the same way, and you will find your schedule empty of projects. Remember that clients say things for a reason. If they volunteer that they cant talk right now because they are getting ready for Bobby's birthday party on Saturday, on your follow up call, ask them casually how the party went. Don't pry, and don't send balloons. By casually asking about the party, you show that you pay attention to details.  Knowing how successful the party was will prepare you on how to approach the conversation.

Remember that you need to sell to the customer's needs, not your skills. Master this and you will have a long career as a consultant.


Thursday, May 7, 2015

7 Tips To Become A Star Tv Guest

How one expert made a splash on CNN'S Paula Zahn Now, and how you can, too

Cosmetic surgeon, Dr. Robert Kotler's New York based publicist, made contact with the Paula Zahn Now program on CNN to schedule an appearance. Here's what happened next.

1. Map out the segment with the producer

*I was referred to one of the *bookers* who did a quick screening and then put me in contact with an associate producer. Over several phone conversations, we worked out the subject matter of the 3-4 minute interview.*

NOTE: Once you've passed the *audition* with a booker you're passed to an associate (or other less senior) producer. Often after that first "audition" you must be screened by producers at higher and higher levels. If you're chosen then you begin to create a segment together.

2. Help the producer shape the segment

*The *backbone* of the spot was my recently published book, SECRETS OF A BEVERLY HILLS COSMETIC SURGEON, The Expert's Guide to Safe, Successful Surgery. The associate producer and I had discussed what I consider to be the non-frivolous and important consumer issues of the book, such as how to select a properly trained surgeon and how to be certain that the facility in which the surgery is to be performed is properly credentialed and hence safe. And even the issue of having an anesthesia specialist in the patient's service to assure comfort and safety. Those are the key gems for the consumer-reader-viewer.*

NOTE: Robert choose important issues of concern to Zahn's audience angling his ideas to suit her show. It's up to you to suggest ideas that would make a great segment. Listen to the producer's ideas and don't be shy about gently suggesting alternatives. A pro-active guest who knows his material is prized. Be sensitive though to how attached the producer is to his idea and suggest yours accordingly.

3. Expect the Unexpected

*On the air, the focus of the segment was somewhat different than I had been lead to expect. Paula Zahn, who is as smart, charming, and attractive off camera as on, was a hospitable and engaging interviewer. However, as comfortable as I was made to be, the questioning by Paula got stuck on *which celebrities have had what done.* And, they put up photos of some selected celebs and asked me to comment on them--including ones I had not seen prior.*

NOTE: Always be prepared for the unexpected. This is a frequent tactic of TV shows. If they had told Robert ahead of time what they were planning he may not have agreed to be their expert. Instead they lead him to believe that they would focus on what he considered important issues. To be fair to the show they may have planned to cover what was discussed, but changed their mind at the last minute. Or they may not have had time or didn't feel it was necessary to inform their guest of show changes.

Also, talk show hosts are expert at making you feel comfortable. It's their job to help you be a good guest (relaxed and credible)--as ones who are nervous don't come across well. A typical tactic is to put you at ease and then ask an unexpected question to get a candid response--which often makes for good television. Be ready. You can be candid and still speak to YOUR talking points.

4. Prepare your answers and bridge to them

*While I have had professional coaching on *guesting,* and understood how to redirect the questions, I decided to just *go along* with the trail of questions Paula posed. I could see that this was going to be a *light interview,* not hard news. Not that it was distasteful or unpleasant, but, frankly, it seemed redundant and wasteful of audience time. I felt the public deserves more significant information than yet another review of Joan Rivers' ultra--raised eyebrows or Michael Jackson's nose remnant.

While I did not expect a formal *book review* I felt the viewers would have appreciated knowing how to avoid the bad surgical results that everyone is so familiar with.

As I would have told the viewers, *If presumably smart and wealthy people can have such bad cosmetic surgery, how does the *average citizen* avoid it?* In the end, it was not a particularly informative session--a bit fluffy--and I saw that as an opportunity lost. But, hey, while it says Cable NEWS (italics mine) Network on the door, it is still first and foremost entertainment. Show biz. So, always be cognizant of that, I just rolled with it and enjoyed myself.*

NOTE: The show wanted the sexy celebrity angle, but Robert could have bridged to the information he thought was important with a phrase such as *Mistakes can happen to anyone, including celebrities like Michael Jackson. To prevent these mishaps for yourself you can*...and then he could have delivered the key points he wanted to cover such as the importance of a good anesthesiologist.

5. Follow the host's lead *and* make your points

*Yes, I could have diverted the conversation and tried to say what I thought needed to be said, but one has to weigh the benefit of taking that path and possibly being disfavored by the program and hence not be welcomed back or just going with the flow knowing that just *being there* and having the cover of the book flashed on screen is quite satisfactory for my purposes of promoting the book.*

NOTE: You can satisfy the host and yourself by balancing the information with what the host wants and what you want. If you transition gracefully by taking a few seconds to comment on their question and then a few seconds to focus on your point everyone will be satisfied.

6. Let the host and show promote your product

*Another unanticipated plus of appearing on the program was that during the entire day, the interview segment was promoted heavily and the repetition of my name throughout the day was a bonus that cannot be disregarded. I saw each hourly announcement as a *free advertisement.* I was happy.

Bottom line: Breathing or not breathing, dead or alive, being a guest on a nationally televised interview -- regardless of the quality of the interview--is worthwhile to any author or public figure. And, it is fun and a memorable experience for those of us from outside the media world. The producers liked the segment and, after all, it is their show.*

NOTE: Often times guests are overly promotional in an effort to make the most of their on-air time. You won't be invited back if you plug yourself or your product obviously. Find out ahead of time how your product will be positioned on the show. Let the host do the promoting. Your job is to give great information about the product, service or cause that incites your audience to take action.

BEFORE the show, and at the time your booking is confirmed, ask that your website, 800# etc. be displayed on the screen (this is called a chyron). Realize though, that some shows have policies not to do this. Ask also how your product will be positioned on the show. Always bring your product with you in the event they've lost the one you sent. This will insure that your product will get the publicity that you want. Better yet, if you can create interactive scenes that involve your product that are entertaining and witty you will be a hero.

7. Enjoy the recognition and propose a new segment

*Finally, and probably most importantly, my 87 year old parents thought I *looked very good on TV.* They liked my suit and tie selection. So, everyone was happy!*

NOTE: Make your parents proud. The kind of exposure you receive on national shows is invaluable for credibility -- with your parents, competition, clients, and other national shows. And you can increase your recognition by calling up other talk shows and suggesting a different angle of the topic you just covered. Also, while you're in studio propose another segment with a totally new angle. The time to pitch a segment is right then when everyone is happy with your appearance. Try and get a committed date on the spot.


Monday, May 4, 2015

Networking While Traveling

Networking is more than just putting your business name out there for people to find you, but it is also a part of getting to know people, who are going to spread the word about what you do, what you sell, and that are going to support you in all that you do. Networking is going to involve getting to know as many people in life as you can, and putting your business in front of those people, so they will represent your name, your business, and will tell others about what you have to offer.

If your business requires that you travel often, or perhaps you travel often to find supplies, visit relatives or just because you like it. You should make it a point to get to know those who you are sitting beside, those who are surrounding you on the plane, even those who are sitting on the bench while waiting in the airport. Make it a point to meet and greet at least one new person a day.

How are you going to get started on this?

Start the conversation by saying hello, how are you today? Ask questions. The best way to get to know someone is to ask questions. Without asking questions, it can be difficult to carry on a conversation. Asking questions is a good icebreaker, in turn, the person is going to want to talk about their self, and where they are traveling too. You can then lead into something like, is this business trip or a personal trip? As you go on with the conversation, the person is going to ask you questions, which is where you will be able to talk about your business and what you do.

As you make it a point to get to know at least one new person a day- you are going to increase your network, which means you will increase the people that you know in life. Increasing your business network is going to be dependent on your abilities to carry on a conversation and to talk with others. Force yourself to do this. Force yourself to stick to your habit of meeting at least one new person a day. As you make this a point, you will make this a habit and in the long run, your business will thrive for it.


Friday, May 1, 2015

2 Step Marketing - The Step You Should Do As Entrepreneur

Do it Right

I receive postcards all the time. The other day I received a postcard trying to sell me a copy machine. It had tiny, tiny lettering slathered all over the front and a large portion of the back of the card.

It was extremely hard to read, so hard in fact that I threw it away.

Several days later I received a postcard with 32 words on it telling me that I could get complete information on unrestricted long distance telephone service for 5.5 cents a minute with no additional monthly fee by calling the 800 number on the card.

I did call.  I got the information, had my questions answered and ordered my long distance service changed.
The company who offered me the long distance service was using a time tested 2 step selling process:

  1. Generate a lead - Get me to call their 800 number.
  2. Provide the requested information - Provided to me on the phone by one of their sales representatives, who was able to answer my questions and make me feel confident that I could save quite a bit of money on my long distance bill and that the service would be as good or better. 

What's So Good About 2 Steps?

It is much easier to create interest (a lead) than it is to get a person through an entire buying process (a sale).

You aren't getting the prospect or existing customer to part with any money just yet.

You can use postcards to inexpensively promote to your target prospects and customers and generate leads (inquiries about your products and services) to then be followed up on and converted to sales.

This 2 step process also helps you to create a list of people who were interested enough in what you offered to contact you.

You can then recontact the one's who you didn't complete a sale with when they first inquired, preferably until they do buy from you.

IMPORTANT: Be sure to get the information you will need to recontact the people who responded to your postcard offering.

Repetitive follow-ups with the people who contacted you <b>will</b> result in increased sales. Make it a company policy to follow up with those people who contacted you about your products and services.


The Most Effective Use of Postcards:

The purpose of your postcard's message is to generate a sufficient level of interest in the mind of your prospect to get him/her to contact you to ask you about your offer.

You are generating interest, not collecting their money (not yet anyway). That is what the 2 step marketing process is about. Generating interested prospects and customers who contact you for more information.

Your message needs 3 parts to be most effective:

  1. A clear statement of the biggest benefit of your product or service (in the long distance example, it was cost savings).
  2. A good reason for them to contact you NOW. 
  3. A simple, easy way for them to respond (an 800 number for example). 

Your message should be short and to the point. Short messages on postcards produce more leads than long ones.

For example: Call 800-555-1212 for Your Copy of Our Free Report:

What 99% of Business Owners Don't Know and Will Never Find Out About Using Postcards to Explode Their Profits 

Offer ends 5-5-01 (Print a date 3 weeks from your mailing date to create some urgency)

Lots of people will respond to find out what they might not know. Don't forget, they responded, which is least some interest in the information you have created a curiosity about.

This method works and is sure to produce a large number of inquiries if sent to your proper market.

This 2 Step Marketing Process Works.

Use the tips you have read here to create your next postcard's message and see what happens.

You will generate a bunch of leads from people who are truly interested in your products and services.